Dubai Metro Fines – What You Need to Know

Riding the Dubai Metro is cheap and fast, but a few simple mistakes can cost you a hefty fine. Knowing the most common violations and how to settle them saves you time, money, and hassle.

Typical Violations and Their Costs

The most frequent reasons people get fined on the Metro are:

• Traveling without a valid ticket: The system checks your ticket at entry and exit. If you don’t have one, the fine starts at AED 200.
• Jumping turnstiles or tailgating: Trying to sneak in with a friend? Expect a fine of AED 150 per person.
• Blocking doors or standing on seats: This can lead to a AED 100 fine for safety violations.
• Smoking or vaping on the train: Even a small vape can trigger an AED 300 penalty.
• Carrying prohibited items: Items like weapons or illegal substances attract fines up to AED 500.

Remember, the fine amount can rise if you ignore the first notice, so act quickly.

How to Pay a Dubai Metro Fine

Paying is straightforward. You have three main options:

1. RTA website or app: Log in, enter the ticket number, and use a credit card or NOL balance.
2. RTA customer service centers: Walk in with your ticket or fine notice; staff will process the payment on the spot.
3. Self‑service kiosks: Located at most stations, these machines accept cash and cards.

Payments are processed instantly, and you’ll receive a receipt via email or SMS. Keep that receipt – it’s proof of payment if you need to contest later.

When and How to Contest a Fine

If you think the fine was issued by mistake, you can appeal within 14 days of the notice. Here’s the quick process:

• Gather evidence – photos of the ticket, CCTV footage, or a witness statement.
• Submit an appeal through the RTA portal, attaching your documents.
• Wait for a response, usually within 7 business days.

Most appeals are resolved in favor of the rider if the evidence is clear. If the appeal is denied, you’ll have to pay the original fine plus a small administrative fee.

Staying aware of the rules is the best way to avoid fines. Keep your NOL card topped up, tap in and out correctly, and respect the Metro’s no‑smoking policy. A few minutes of attention can save you hundreds of dirhams.

Got a fine already? Don’t wait – follow the payment steps above and you’ll be back on the train without any lingering worries.